What’s going to win you the game?
-Focus on the Consumer and their support network
-Ease of interaction
What is Digital Engagement
-Portals / concierge service
-Smart Device Applications (Phones / tablets)
-Notifications / Alerts / IoT
-Easy ability to order services
-Tracking service delivery
Consumer’s and their support network
-Consumer influencers (partners, adult children etc…)
-Family and Friends
-Allied Health providers
-Other service providers (food, cleaning etc…)
-Community groups (churches, clubs etc…)
How do you win the game?
-Look past the game and focus on the championship (set the goals and timeframes)
-Assess your current team (people, process and technology)
-Formulate a game plan / roadmap
-Start kicking the goals!